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Called to get opt...

Called to get options for AC in my new townhome.Marc came I showed concern over what the condo board would say about it.Marc assured me he installs all the time in places like mine,never gets any issues.Still concerned and he guaranteed me if an issue he would deal with it.Issue from condo board.Insisted it be removed.Called Marc,did nothing to help.In end removed unit zero refund.%100 satisfaction guarantee means nothing.$3600,nothing for it from company.Get it in writing.