This has been the most ridiculous buying experience of my entire life. I took my two young girls in there back in April excitedly they picked out their new bunk bed we were told May 1st it would be available for pick up. May first comes I call as I was instructed... Told no sorry it will be ready on the 9th the bed rails are missing. Ok call the 9th no sorry the 13 th, on the 13 the no sorry the 17th, on the 17th no sorry but I guarantee it will be ready on the 20. On the 20th oh we never make guarantees could still be another week. Go in speak in person with the guy who sold me the bed ( who despite all this is actually very pleasant to deal with) should be tomorrow and ready to pick up the 22nd. Call the 22nd still shows delivers to the warehouse on the 21st they probably just haven't unloaded it yet. Call back the store today now it's not showing as arriving at the warehouse today could be a few more days to pick up yet for sure not gonna be today though. Wrote customer service 4 days ago to file a complaint still have heard nothing back still waiting for my darn bed still haven't had any decent explanation as to what the heck is going on. I will never in my life spend another penny at this or any other brick. Just a tip perhaps you'd have to deal with this a lot less ( woman on the phone today said oh those bed rails we always have to wait on bed rails!!) make it a requirement the manufacturer sends all the pieces in one shipment!!! Why would you send a bed without the rails that hold it together!!!!