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I was very unsatisfied with A FTD Vera Wang arrangement as it did not represent what I ordered and when I asked for a refund, as per their satisfaction guarantee, they said they would pick up the existing flowers and remake the arrangement or refund me. I didn't proceed as it was for my very sick sister in hospital and I didn't want her to know my disappointment. Will never use them again and I will gladly show anyone the picture of what I ordered and what I received!
Used carnations instead of roses