Abyssmal, expensive "mechanical service"
When I asked for a few specific checks on my Honda Element, I did not expect not to be heard. I wanted an assessment of brakes, steering, and an occasional noise in the back of my vehicle when it went over a bump. Instead, a so-called "service check" that cost $225. was done. A heat-shield was removed, not replaced, supposedly to correct the noise in the back of the vehicle going over bumps - which did not correct the problem! I was told that front rotors and back brake-pads and rotors needed to be replaced - for a huge price; all rotors and pads and calipers (!) were replaced for half the estimate by another service-provider! It was also reported on my "service-assessment" by Village Honda that there was an exhaust-leak; a follow-up check with another mechanic elsewhere disproved this! And the servicing to the differential at Kal-Tire was less than one-quarter the quote given at Village Honda. Be very careful about having your car serviced by this agency. Advice about repairs-needed was inflated, later proved to be unnecessary. Giselle, service manager, did not provide "Truly Outstanding Service" as claimed! My complaint about service fell on deaf ears at Village Honda!
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