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    darrinhinkle220
    By

    I wish we had a dealership like Jack Carter in North Calgary as the dealers that we have now in the North end of town aren't as thorough or professional as Jack Carter.

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    woodrowsawyer77
    By

    Purchasing a vehicle from Bert Montgomery was truly a great experience Bert was very patient and made sure all of my questions were always answered. Also when I picked up the truck he was there to walk my wife through it as well and make sure she was comfortable with everything. Bert is a true gentleman and professional. Thanks again Bert look forward to dealing with you again in the future.

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    brianbinkley74
    By

    Best salesman we have had the pleasure of dealing with. Bert is always helpful and bends over backwards to make sure we are looked after. I would not consider dealing with another GMC representative.

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    Holly A
    By

    Very poor service-would NOT buy from this dealership

    Level of service I received from this dealership was very poor. Went in with specifics & advised I was looking to move quickly, essentially no effort was required on the sales person's (Brian) end other than to execute. Would have been a very "easy" sale. I sit here 5 days later with no phone call/follow up. As Jack Carter can't deliver in customer service I have now purchased the vehicle from GMC in BC - it took 1 phone call. Perhaps one day Brian will find the scrap paper he wrote my info on..

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    August 2, 2016

    Holly, we apologize for not following up and that was a mistake on our end. As you know, we didn’t have the exact vehicle you wanted with all the specs you requested at the dealership, but that shouldn’t have stopped us. We’re glad that you found what you were looking for and hope that we can better serve you in the future. (We promise no scrap pieces of paper next time.) – Jared Williams, General Sales Manager

    mindigrigsby816
    By

    I would like to say that Doug our sales rep. did the best job I have ever seen in all my years of purchasing anything. He was very through and we have passed his name on to many friends. He really should win an award for the amount of effort and professionalism he has. Charlie is also in this category with amount of help he is. We could not be happier when spending this amount of money.

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    Jamesb0o07
    By

    Worst Dealer ship i have ever seen Bought new Cadillac 2016 SRX Premium Model Black Color when i took home and after few days wash saw whole car was full of scratches like some one polish it with bad stuff. windshield was broken from inside top of the windshield the body was not painted properly and one of my alloy was chipped . on the top of that service people are so bad and rude they just dont know how to treat customer and talk on phone i am waiting for last 3 days since they took my car a

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    July 5, 2016

    James, we understand that you are upset and we understand when someone purchases a new vehicle they expect it to be perfect which is why we try our best to get repairs done in a timely fashion. When you first showed us the problem with the windshield we agreed that the de-lamination was not repairable and the glass was defective. We also agreed with the factory paint flaw. As a result, we ordered a brand new windscreen from the factory and had the paint flaw handled at the same time. Given that these types of repairs take awhile, we also put you into a rental vehicle. Unfortunately, we had no way to speed up the process, and we continue to keep you informed and answer your questions throughout the repair. Please note we take complaints seriously, but in this case, given that you have been verbally abusive to our staff (despite all of their efforts to help you), your comments will not lead to any action taken on my part toward our staff. -- Jared Williams, General Sales Manager

    kelseyrood187
    By

    Second time I purchase a Cadillac from Jack Carter and this time I was more satisfied. I purchased the first Cadillac and second Cadillac from the same person, Gary. Very professional that person, and great customer service oriented attitude.

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    maxwellcash600
    By

    In all the years ...

    In all the years that I have been driving and purchasing vehicles this experience was the best ever and the staff members were excellent in all there efforts to make my purchase an excellent experience. Thanks to the greatest group ever. I highly recommend Jack Carter a lot.

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    erinheller33
    By

    I shopped around ...

    I shopped around alot before purchasing this vehicle. I went to other GM dealerships and the difference in professionalism, honesty and overall customer service provided by Jack Carter sets this dealership miles ahead of their competition. Jeff Stewart was my sales associate on this purchase and he alone landed this deal for Jack Carter. Without Jeff, there wouldn't have been a deal made here. He does Jack Carter a great service by being knowledgeable, honest, articulate and making you feel like

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    desmondutter193
    By

    Sales rep was so ...

    Sales rep was so quick, arrive on the store at 5:15pm finish the transaction at 7:30pm got the car the following day. Amazing keep it up Josh.

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    madonnavowell373
    By

    We flew to Calgar...

    We flew to Calgary to get our new Enclave. Our expectations of the Dealership, Sales rep and Financial rep met our expectations to the extreme. We retired back to Newfoundland 5 years ago, however, when we decided to buy a new vehicle it was back to Jack Carter. We dealt there many times in the past. Thank you for keeping it so courteous and friendly. We can only hope we get the same service here.

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    abramterrell42
    By

    Purchasing a new ...

    Purchasing a new vehicle from Jack Carter was a pleasurable experience. The employees at Jack Carter are all friendly professional courteous and easy to deal with. The Sales constant was awesome to be-around and very helpful and knowledgeable.

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    josemusgrave593
    By

    Mike was extremel...

    Mike was extremely helpful, understanding and patient with my vehicle concerns. I had a horrible experience at another dealership and Mike did everything he could to correct it.

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    elsatruby30
    By

    Lane was the best...

    Lane was the best car salesman w have ever dealt with. Always felt he was not trying to take advantage of us old folks,but had our best interest at heart. I would recommend all our friends go to Jack Carter and ask for Lane to get a fair deal.

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    clydeworkman94
    By

    I would like to e...

    I would like to express a special thanks and appreciation to Bert Montgomery and Mike Cautlly who have gone above and beyond to look after me and any of my questions and concerns. These two individuals make it a pleasurable experience in owning GMC and dealing with Jack Carter.

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    jonathonlittlejohn923
    By

    Bert Montgomery w...

    Bert Montgomery went above and beyond to source our vehicle. I would definitely buy another vehicle from Bert and would also recommend him to others.

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    raymondhoskins70
    By

    I previously boug...

    I previously bought my 2500HD truck from Jack Carter before and was very happy with everything and in turn went back to buy my Camaro. They did not have what I wanted on the lot but they went out of there way to bring in the exact vehicle I wanted.

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    christopherchambers303
    By

    I've been with th...

    I've been with this dealership for over 35 years and have never had a problem with anyone or anything. great job great service great dealership

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    thereseburgin58
    By

    Doug Sopkow, my s...

    Doug Sopkow, my service co-ordinator always does an excellent job of co-ordinating my service visits - high praise to him as always!!

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    gloriakitson26
    By

    I have not been v...

    I have not been very pleased with my previous dealership since being bought out, Jack Carter has definitely raised the bar.

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