As I depend on reviews when trying out new places, here's mine in hopes that it does the same for you.
Today was my first time at Jack's Classic Nails & Spa (in McKenzie Towne). My friend and I called in to make a pedicure appointment and they were able to fit us in within the hour. Like most nail salons, we had to wait for our services, but they allowed us to sit in the pedicure massage chairs and soak our feet while we waited. So far so good, right? This is where is gets bad. As the water was a bit cold, I had asked one of the employees (Yang) if she could make our water warmer - it totally put her out, she was not happy that I had asked and in return she made the water for the both of us unbearably hot. So, we both just put our feet on the edges of the tub/sink and figured we would wait until the water cooled down on its own. Thankfully, another employee (Kathy) came by to start my pedicure and asked why my feet were not in the water. She graciously fixed the temperature and began my pedicure. Kathy was polite and paid attention to ensure my experience would be a good one. She did a great job on my pedicure! My friend on the other hand, she got stuck with Yang and it didn't get any better. Her feet were red from the hot water and she got a mediocre pedicure (her heels were not scrubbed properly). So we came out of our experience thinking that if you see the right person (I recommend Kathy) then book an appointment. If you get stuck with someone who clearly hates their job, walk out before you pay for a service that you won't be pleased with.
Hope this helps, cheers!