I was extremely unsatisfied with McInnis & Holloway. Despite being reassured everything will be taken care of, there were unpleasant surprises at the last minute. Their planning was adhoc and the organization was spur-of-the-moment, leading to a stressful and upsetting scramble at the service. The experience seemed like an assembly-line without the compassion or attention you would expect. They turned an already trying time into a horrific memory.
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