I have dealt with Tom on many occasions for work on my truck and for advise on new vehicle purchases . He has always exceeded my expectations in service and has always treated me fairly in cost . I have recommended him to many people I know and would we recommend him to anyone. He was also someone who was recommended to me. I would and will continue to deal with Tom without hesitation.
I find Mr. Tom Nguyen is a very deceitful mechanic at Rapid Brake. I doubt that he has any loyal customer. I brought my vehicle in to have the hub bearing replaced because I trusted he has the knowledge/skill to do the job correctly (mistake #1). We had a verbal agreement on the estimate of the job (mistake # 2). Well he managed to replaced the hub bearing but also managed to break my abs sensor at the same time and overcharged me on the labour (33% more) w/out offer to fix the abs. Stay away!
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