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Excellent Registry. I went there the other day, there weren't so many employees, but thanks to this nice chinees gil, "Shhazia". Excellent work, keep it up!
April 20, 2015
Thanks for the kind words. So glad we were able to help.
The worst registry ever! I had an issue with one of its employees and the owner showed up! Absolutely pathetic! If you don't have the ethics to talk to people, please be quite! I don't need your help. if you guys go the way you are going right now, I am very much hopeful that you are going to end up having 0% customers! Please learn from other registries, owning a business doesn't make you a good person!
April 20, 2015
I am so sorry to hear that you had such a negative experience. I am always open to hearing customer comments. Please give me a call so I can learn what we did wrong.
What a waste of time visiting this registry. Sounds like the manager is changed! I have always been going there, it wasn't like this before. I don't know what went wrong with this place, you just feel as if you came from a fight club not a registry office. I talked to this lady called kiran, she just killed my time and at the end, no idea what was she telling me! I had to renew my car registration, please stop wasting people time and do your work or just let someone else do it for you!
Worst registry in Calgary, Lady manager basically told me and my family we were lying when we informed her that one of the employees had provided a bad service. Lady manager later called my phone to bully me not to write a bad review.
March 9, 2015
Dear Sola As I explained in my office, I deeply regret that we were not able to satisfy your concerns. I called back after you left the office to give you another opportunity to explain why you had such a negative impression of your service, not to "bully" you. You have every right to express your opinion, I just need to have some evidence or a specific complaint which can be corroborated before I will take action against a clerk who I know to be extremely friendly and helpful and who customers drive across the city to see for their registry needs. I take customer concerns very seriously. However, the only complaint you were able to provide was that he had "yelled" a question at you. I certainly didn't hear the clerk yell and no one else in the registry that I surveyed heard yelling either. Furthermore, it doesn't make any sense that the clerk would yell a standard and routine question about marital status which is a required component of this very standard service. I have to stand behind my staff on this one. I'm sorry we couldn't make you happy even though we processed your service immediately and at no cost to you, but I honestly don't think you came into the office in the frame of mind to be satisfied.
Great registry experience! Ample parking, efficient staff, fast and friendly service. Noticed that service was available in several languages, too! Usually hate going to the registry but today a such a breeze, I just had to write a review! Great job!
March 9, 2015
Hi Louise Thanks for taking the time to write a review after your visit to our office. We pride ourselves on fast and friendly service, so I am glad we were able to deliver for you. Come see us again soon - some of the changes we have made since your last visit are new chairs for clients to sit in while waiting for their number and digital displays for entertainment and information while waiting. The most popular change has been that we no longer charge for debit/Interact.