Awful Service Part 2
At 8am on a friday morning, I brought my vehicle to Varsity Chrysler with a photo of the scan my fiance had done which indicated a cylinder 4 misfire. It wasn't until 11am that I received a phone call saying that my vehicle diagnostic was nearly finished and I should be expecting a call shortly to go over the results. At 1:50pm I phoned the dealership myself to ask for the results and was told that my service advisor should return from lunch and they'd have her phone me within 10 minutes. At 3pm, I had yet to hear from the advisor and made another phone call. She was very abrupt and told me they were still not finished and that she had only spoken to me recently (I hadn't heard from her since 11am). She phoned me back with the results stating that I needed to replace all 6 of my spark plugs and needed a fuel flush to remove the carbon from my fuel lines. She also stated that I would have to pay a $99.00 diagnostic fee as the results of my diagnostic report were not covered under warranty. In total, I was told in order to properly diagnose my check engine light, I would have to pay nearly $1,000.00 (I'm not exaggerating) to rule out the possibility of malfunctioning spark plugs and the possibility of having carbon in my fuel lines. Did I forget to mention that my vehicle was not only under warranty still but I had extended warranty AND only 75,000km on my 2009 Journey? That evening, I picked up my vehicle with the intentions of replacing my spark plugs the following Monday. Over the weekend, I had a private Mechanic replace my cylinder 4 spark plug, which did not fix the problem. The Mechanic had the brilliant idea of replacing the coil pack. The problem was simply a bad coil pack and had the dealership properly diagnosed my check engine light, it would have been under warranty along with the diagnostic fee. My total was only $65.00 and a day without a vehicle.
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