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My door was stuck open on Sunday evening. Called Door Surgeon and had a repair man out within the hour. Got the door down and even tweaked a few things / replaced a couple parts and got everything working again. I called two other places before these guys and never got a call back in response to my messages. It is now almost Wednesday. Thanks guys!
I booked a service call from 10-2 today, 3:15 pm I get a call and it's going to be another 30 mins. Not cool.
July 13, 2015
Extremely sorry that your wait time exceeded the booked time slot. Sometimes our technicians run into unforeseen circumstances on the previous call. We can not allow our technicians to leave site until the repair has been completed at their current location. I hope this clarifies why the time was pushed back. My apologies!