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We bought our RX350 last January 15 at Lexus of Edmonton and our sales man who help us is Richie Baluyut, he's excellent in what he does and made us feel very good with our experience in buying our vehicle. He's very helpful and gave us a very good customer service. I will recommend him to all my friends and colleagues , coz I told him a good advertisement is by word of mouth. We're very happy with our experience in there.
One of the worst major item shopping experiences I've ever had. Sales person was friendly but really didn't correct many of our concerns, but... the real issues were with the rude, condescending and arrogant finance manager. We signed the deal and were about to drive away and come back later to P/U the vehicle when my wife and I both started sharing how we were treated. We went back in and told them we would like to take our business somewhere else after the way we were insulted and mishandled.