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Called to book an appointment with a plumber, they took a message saying they would call me back that evening, called again the next day and was rudely told that they got my message the day before and would call me back. They never called back. Not good customer service
I called to have an air conditioner looked at that hadn't been ran in 8 years. Their technician was there the next day and had it up and running in 20 minutes. Then, in no time, he fixed all the mistakes previous companies made when they installed, or "fixed" the air conditioner before. This thing runs better than the day it was installed. Call me impressed. When the bill arrived it was half what I was expecting. Bring on the heat wave. I won't sweat it. Thanks guys.
Called this company asking if they would do a free estimate on a gas line for a BBQ, the owner took my name, number and address, then told me he would stop by next week sometime (I called on a Friday), 3 weeks later, he never even phoned me back. Not impressed.