Great Sales, Get your service elsewhere!
We have enjoyed a 5 yr relationship with Turple Brothers up until recently. I would follow our salesman anywhere! Troy is awesome and amazing to deal with. He has been tremendous is our searches for the best quads for our family and I would refer him in a heartbeat!!! I would still purchase our quads from this company as the pricing and the sales staff are phenomenal. Sadly, the service department lacks not only in managerial skill and support; but also the experience and willingness to provide adequate customer service. They have failed us miserably as a consumer and resulted in time, money and stress added to our already hectic lives. I now have to transport our quad an hour up to Edmonton to someone who actually knows how to properly repair a can am quad. I know it is hard to get good staff, but the lack of qualified staff on their part shouldn't result in damage to my quad nor extra costs out of my pocket! If you have not choice but to use their service department, get everything in writting! Do not accept phone call quotes, go look at the problem in person! Don't just "trust" their word, sadly, trust isn't always being delivered.
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