Very poor customer service. Especially at tge parts counter. Its almost like they want people to go else where. I avoid this place as much as possible but unfortunatly they are the only dealer in Red Deer. I've been there many times and every experience is just as bad or worse.
Very poor parts service and Sales, been dealing with Turple bros for 10 years unfortunately the only can am- ski-doo dealer in Red Deer, and yesterday will be the last time I'm ever back in there... Found out they sold my sled that I snow checked in the spring and won't return my deposit!!!! This was very upsetting to say the least.... Bunch of we're sorry was meantioned and that's it!!! Not to meantioned the close to $30000 cash I've spent in there over the years. Oh and if you need parts go to another dealer or power sports unlimited for a saving of between 25-50%... So very disappointed that that's their customer service to so called valued customers.. My advice, drive to edmonton or calgary to make your purchase, it'll be worth it in the long run.
We have enjoyed a 5 yr relationship with Turple Brothers up until recently. I would follow our salesman anywhere! Troy is awesome and amazing to deal with. He has been tremendous is our searches for the best quads for our family and I would refer him in a heartbeat!!! I would still purchase our quads from this company as the pricing and the sales staff are phenomenal. Sadly, the service department lacks not only in managerial skill and support; but also the experience and willingness to provide adequate customer service. They have failed us miserably as a consumer and resulted in time, money and stress added to our already hectic lives. I now have to transport our quad an hour up to Edmonton to someone who actually knows how to properly repair a can am quad. I know it is hard to get good staff, but the lack of qualified staff on their part shouldn't result in damage to my quad nor extra costs out of my pocket! If you have not choice but to use their service department, get everything in writting! Do not accept phone call quotes, go look at the problem in person! Don't just "trust" their word, sadly, trust isn't always being delivered.
Turple Bros has an amazing selection of off-road and watersport inventory!