I recently (past three years) have helped my brother start his own landscaping business here in St. Albert. Bj's was our first choice to take our machines since it was close and our first experience made us really satisfied with making it our main repair shop...little did we know and over the next couple of years we found out that they don't use good quality parts. With it said that we have taken equipment to Bj's for the past three years and have even had some good chats with the owner, so you think when you tell him you need your equipment fixed quick that within the next few days or at least that week he would of got to it...... I phoned when it was approaching 6 days since I dropped off my trimmers. He tells me, "Well get to them today. We'll call you when they're done." Since this isn't a regular situation to take place I patiently waited. So day seven I go in the morning just a hour after they open to see if they finished them and just forgot to call me. The owner again told me, "There not done yet. Well get to them today." Again I say well there might be things going on that I don't know....but he should know I'm more important then his once in awhile costumer. I pay cash and never give them a hard time just wanted to develop a good business relationship... Ok so day 10 approaches and I call again. Same deal as the first time I called and the next morning I go in a pick up my trimmers which have not been fixed. Thanks Bj's for the great costumer care. Oh and back to the parts issue! We bought these expensive commercial mowers from the main dealer in northern Alberta and they are awesome machines...only one problem. When they aren't fixed with good parts they break down quick no matter how much you baby them. Sad to say I have to rebuild the engines...and that might not even work now because of the damage caused. I'll say this about Bj's though, they can clean a machine up nice and make it look like new but don't be fooled.