The girls at Black Pearl definitely get a good review in my book. I started going to this place after purchasing a groupon for highlights and cut. Before that, I was surfing around trying to find a hair stylist that I liked and who did my hair the way I like it. I've been going to Black Pearl now for about two years, had 3 different girls work on my hair and every time I have been more than happy with the results. Its not just the hair that keeps me going back though - I always have a great time when I'm there. The girls are so funny and easy to talk to - they truly make the couple of hours that I'm in the chair go by fast. (I tend to have a hard time sitting still for that long). They are always pleasant, professional and super courteous. I find it hard to believe that other people have had anything but great service. I highly recommend Black Pearl (in fact one of my girlfriends goes there now too!) I'll keep going back - even though I don't live in Abbotsford its worth it.
My experience at the Black Pearl is always excellent. My stylist has an amazing talent with coloring and cutting my hair. I get a head massage with my shampoo, offered coffee or tea, and hair advise as well. The hospitality and ambiance of the salon is always good. Keep up the good work ladies. Looking forward to my next visit.
This is after I booked my bridal party with them (big mistake- cancelled) and they were so RUDE. We were greeted horribly by, whom I'm shocked to learn was the manager and another employee, with a "Hi- what do you want?"
As I'm looking at the place to see how to set up our breakfast... and talking to my maid-of-honor, the manager says, "You know your not going to be the only ones in here? Yea I have another lady getting her hair done." I was a little confused. Then the lady said, "Oh yea, its another Bridal Party coming in." This stressed me out as I already have 7 girls in my Bridal party!!!!!!!! I said," Really? How many others?" She replied with, "one... two... three... yea at least three other up-dos that day at 8am". Well that was just dandy. Not a, "Sorry you weren't aware of this" or "Is this not okay with you?" Her response was,"WELL THEY ALREADY BOOKED IT." Man alive! I was so furious! I already fricken booked my appointment! So I thanked them for letting us look at the place and left, very upset and confused.
After calling the Black Pearl many times to talk to someone or to cancel, I finally gave up and left a message explaining my situation, and cancelling my reservation for the bridal-party.
What rude women who don't know how to deal with customers. I never got a call back, or any other communication after I left my message. (Which was not a rude message, but just a complaint and cancellation- I don't swear, or freak out) I think this situation was a little too weird when having two bridal parties booked, and to be informed in the way of : "that's your problem lady." Wasn't the nicest of situations.
So my advise: Spend your money elsewhere. This place screams bad customer service, and there are enough qualified and great stylists in the area that you don't have to go to the Black Pearl.
Very chic salon. Owner/operator very well spoken and extremely knowledgeable regarding products and services. Have had several cuts with wonderful results. Would recommend this salon to anyone looking for a great salon in Abbotsford.
I'm not too sure what happened to super CAPS below there, seems like the same person had a bad experience and wanted to post twice about it.
Anyways, I needed to find a new hairdresser in Abbotsford after moving from Langley, and I feel lucky to have found this salon. I get my hair cut by the owner, and i get a fantastic cut and customer service every time. I have been butchered by many a hairdresser, especially those desperation cuts at the malls! I have been getting my hair cut here for over 6 months, and its consistently a good cut.
I have tried 4 other salons in abbotsford and some of the abby mall salons. By far i feel more comfortable at this salon, and have always gotten the better cut here too.
YOU CALL WHAT YOU DO EYELASH EXTENSIONS!
WHAT U APPLY ASKS FOR YOUR CLIENT TO HAVE NO REAL EYELASHES LEFT, INFECTION AND EMBARRASSING LOOKING EYELASHES. ARE YOU EVEN HEALTH APPROVED? YOU DONT DISCLOSE WHICH PRODUCTS YOU USE. FROM SOMEONE WHO HAS BEEN DOING EYELASHES FOR OVER 2 YEARS I HAVE BEEN HELPING PPOR WOMEN TRY AND FIX THIER EYES FROM WHAT YOU DID.....MOST HAVE TO HAVE THEM REMOVED. THEY ARE ALL RED AND ITCHY AND THE GLUE YOU USE, IF IT CAUSES THAT MUCH BURNING IS VERY HAZARDOUS TO THE EYES.
DISGUSTING! SHAMEFUL! SHAME ON YOU! THEY DONT GET TO LAY DOWN AND BE COMFORTABLE THEY SIT IN A HAIR WASHING CHAIR ?