European Day Spa

Business Reply January 16, 2015

Hi William, I am the Spa Director at European Day Spa & Salon. Thank you for notifying us of your experience via Google. I have been made aware of the charges that have been made to you in regards to gift card sales and I understand that the original gift card was purchased over the phone on Saturday and the secondary gift card was purchased through our website on Sunday. The email for the original gift card was sent to you within 30 minutes as per your request and as we promised. I apologize if for some reason this email did not go through on our end or was not what you were expecting. It is our hope that every customer that we have the pleasure of helping, leaves our spa feeling satisfied and happy with their purchase and/or service. We value our guests feedback and we would like to make this right. If you would like a refund on one or both of your gift certificates, we would be more than happy to do this for you. However, once we put through credit card information for purchases, we dispose of that information in order to protect our clients. We would need you to call the spa with your credit card number in order to do this and instructions on if you would like both gift certificates refunded or which one you would like refunded as they are for different amounts. ($100.00 and $150.00) Please note, the gift card that was purchased through our website involves a third party (Paypal) and may take a few hours for the refund to go through. Normally, our gift certificates are final sale, but we would be more than happy to do this for you. Again, we sincerely apologize for the miscommunication and we hope that we can make this right for you. The spa will be open from 9:00-8:00pm today and our phone number is 604-852-2228. Warmest Regards and Happy Holidays!