Dysco Services Ltd

“I hate robots. They don’t know what they are doing or why they are doing it,” says Matthew, the owner of Dysco. “I don’t want my employees to be like robots. I prefer them to know why they are doing what they are doing.” The people are the most important part of Matthew’s business; both his employees and the customers they serve.

“I want my customers to feel that five minutes of friendship, five minutes of genuine interest when they come to rent a truck,” he explains. In an industry dominated by massive national and international competition, Matthew knows that a personal touch with his customers will help ensure they pick Dysco the next time they have to move—or recommend Dysco to their friends. “I want the customer to leave happy, and come back,” he declares, and with over 45,000 rentals per year, it appears to be working.