Totem Appliance & Refrigeration Ltd Service Department

5950 Imperial St, Burnaby, BC V5J 4M2
Based in Burnaby, Totem Appliance Service specializes in the repair of a wide range of appliances, including freezers, ice makers, ranges, microwaves, dishwashers, dryers, fridges and more. All of our staff attend factory-sponsored training schools and product knowledge upgrading sessions. Call today to schedule a service appointment. More...

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Before this, I do...

Before this, I don't really know what "worst" means, this company defiantly redefined what worst service is! Here is the story, I bought a Fisher & Paykel gas cooktop from Midland appliance( Yes you are right! I didn't buy from Totem! but still can't get rid of them!). And about 2 months ago, I got a call from Totem, they notify me a safety part to prevent gas keep going when fire goes out in my cooktop, was found faulty, so need to be replaced, So they make an appointment with me. At that momen

Business Owner ? Response


worse repair service ever

I have a Liebherr fridge that I have been trying to get the freezer repaired for over 6 months. I have spent close to $600. and it still isn't working. Customer Service takes no responsibility & refers to the technician at all times. Bruce, the tech has been here three times, was supposed to return three weeks ago, after paying $125 AGAIN for him just to walk through the door, did nothing to my freezer, and I'm still getting the run around. I will cut my loses and find someone else.

Business Owner ? Response

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Business Details

Products and Services

  • Dryer
  • Microwave
  • Trash Compactor
  • Ice Maker
  • Dishwasher
  • Parts
    • Freezer
    • Appliance
    • Vent Hood
    • Repair
    • Range / Stove /Oven Cooktop
    • Garbage disposal
    • Refrigerator
    • Washer (Washing Machine)
    • Ice Maker Installation
  • More...
  • Less...

Brands Carried

  • Five Star
  • AGA
  • Elica
  • Crosley
  • Faber
  • Broan
    • Best
    • Atlas
    • Fagor
    • Coldspot
    • Belanger
    • Air king
    • Fascination
    • Dixie
    • Econo Wash
    • Eurotech
    • Beatty
    • Arctic Air
    • Cavavin
    • Brentwood
    • Danby
    • Coronado
    • Dynasty Range (Jade)
    • Electrolux
    • Ariston
    • Baycrest
    • Capital Cooking
    • Asko/Asea
    • Concept II
    • AEG
    • Finlay
    • Brown Stove
    • DCS
    • Chambers
    • Admiral
    • Fisher & Paykel
    • Caloric
    • Beaumark
    • Blomberg
  • More...
  • Less...

Languages Spoken

  • English