Scooter City is a family owned and operated company specializing in the sale, repair and rental of mobility scooter, power chairs and electric wheel chair. Our mission is to provide our clients with the highest quality mobility products at a reasonable cost, while maintaining a level of service above and beyond that or our competitors.more...
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4 ratings & 4 reviews
By Stephanie L
November 11, 2016
I had a multitude of problem with the service this company provides. I will never use Scooter City again. Since they view they are providing great customer service when they are forced to comply with consumer laws and they think I should grateful for that.
Our mother who is now 84 sent them a cheque for a scooter she had neither seen nor tested. We heard this had happened and immediately asked them to hold off so we could come and see the models available. Soon after we decided it would be best to purchase locally as simple servicing would be less expensive and complicated. Months later and no cheque. When we called to ask for our money back we are told they ordered a scooter and there is now a 15% restocking fee! Sleazy move.
Hello Neil; disappointed that you would choose to do this. As you know, your mother-in-law has been a client of ours for since 2003. We have sold and serviced 3 scooters for her during this time and she has always been well looked after by our company. Your story doesn't contain the truth of the matter as you well know. Its too bad she can no longer express her opinion since you seem to have taken over her affairs for her.
By Tony L
February 26, 2015
Exceptional service, there is a reason these people have been around so long, a pleasure to deal with.
I have had nothing but excellent service from this company. Pam, Christine, Don and Anna have gone above and beyond to respond to my every need, no matter or how big or small. Same day service is the norm. You won't regret dealing with this company !!!!
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