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Rob is a great guy and helpful who help me to choose my second bike about a year ago, but recently I took that bike back for some adjustments, the guy I talked to was rude, arrogant and impatient to listen or try to understand my problems, I left the store unhappy and decided to take my bike to the Caps store in Coquitlam where I bought my first bike from and within 10 minutes the bike was fixed and they didn't even charged me, but to reward their good service, I spent over $200 on accessories.
This place is a joke. I wouldnt recommend dealing with these guys.
October 15, 2015
While we appreciate all comments, this one has not been accountable to any of our customers . Should anyone have any issues with our service or the products we sell, we thrive on the opportunity to fix your highlighted concerns. In addition, South Shore Cycle shares the drive for providing great customer service.
Last year we were in the market for a bike for my teenage son. I was willing to spend a little more to get something that would last him through a few growth spurts and that he could handle. But I was also looking for something that could handle a teenager! After stops at a few other bike shops from Richmond, White Rock - even Langley - we wound up here. Right away we found that they talked with us not AT us and really taught us a lot about finding a good bike for him. We chose a Gary Fisher Bitter that was on sale and what a deal! Now a year later and my son still LOVES his bike. I ride it too and I can see why he likes it so much. Sure beats my CCM Mustang Murauder I had in the 70's!
nobody helps you if your not white, spoke to a lot of people in my community, told me the same thing. not white = no help.. and their prices are not reasonable. Avoid !!!
August 30, 2012
First, thank you for taking the time to give us your valuable feedback. We are always looking for ways to improve our service! Our bikes are priced slightly higher than what you might find at a big box store because we carry higher quality bikes that will last long enough to be passed from child to child or be used for many years (with proper upkeep and maintenance). Our service rates are lower than most qualified bike shops and we do our best to carry competitively priced parts. On service, we admit we are not perfect, especially during our two busiest times: first thing in the morning when customers are dropping off their bikes on their way to work and in the late afternoon near the end of the day. We would ask you to drop by any time so that we can show you that we care about everyone in our community and that we try our very best to treat every customer with respect and help them with their cycling needs.