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Had an issue with our outer door at the cafe. Never have used a service to fix something like this before. It took the young serviceman a total of 5 minutes to fix our problem. He felt bad because his superiors told him he had to charge for 1 hour..$95. You could tell the young man felt bad as he knew how long he spent. Even after talking to his company they insisted he charge $99 for the call. Well...we will never use this company again... They had an opportunity to gain a valuable customer and make a new alliance for their company but now they have proven to be all about the mighty dollar and not about customer service at all. I would recommend the young serviceman seek out employment at another firm which may appreciate his moral ethics ..... our review of this company remains a one star. Good customer service is paramount nowadays and bad service is equally recognized
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|24 Hours A Day - 7 Days A Week|