New Empress Chinese Restaurant
1.8/5
Location
Information
Reviews
Details

Cuisine type

  • Chinese,

Atmosphere

  • Casual,

Products and Services

  • Chinese,

Languages Spoken

  • English,
Location
110-1924 Summit Dr, Kelowna, BC V1V 3E9
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - New Empress Chinese Restaurant

How would you rate this business?
1.8/5
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1
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0
3
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  • Food:
  • Service:
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Tina Hyatt
By

We have been getting take out from here for years and have always been happy with it..

Atmosphere: 4/5
Food: 4/5
Service: 5/5
Are you the owner? Reply or Contact YP
craz9824
By

Gross I ordered take out and my chicKen and pork tasted exacally the same they must use old oil to cook everything in ... im never ordering from here again

Are you the owner? Reply or Contact YP
AmandaS149
By

HORRIBLE !! Worst...

HORRIBLE !! Worst ever, ordered food for delivery, burnt and tasteless. When i called lady said okay and hung up, did not care that I spent money for food and got GARBAGE

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cblaze
By

HORRIBLE!!! **MUST READ**

The lady was very rude as I ordered the family dinner, not only was in way more expensive then what the menu shows but as soon as I finished ordering she just hung up!! I waited almost 2 hours for my food to get here, sure enough I open the bag and not only were my spring rolls just thrown in the bag there was no won ton soup!! which I was mostly looking forward too. not only that but the food was COLD, greasy and old!! so I called back and explained what was going on and she pretty much accused me of lying saying that they had sent it out and was being very rude. then she finally realized it was still at the restaurant so I asked if they could bring it down to me and she just straight up said "no" "we'll give it to you the next time you order because were VERY BUSY". so I told her I would just come up and get it, and she said okay you can come right now.. so I did, I drove all the way up there and get in there and there's not a SINGLE person in there! I then ask to pick up my won ton and she tells me its cooking its going to be 20 min!! already angry about everything I certainly wasn't going to wait 20 min when she told me I could come pick it up right away. so I simply asked for credit for the won ton but she then refused to give it to me! I then explained the situation and that I was upset about the service and the very least she could do was give me credit. once again she told me no.. my mom which happened to be on the phone with me told me to give her the phone so I said " here talk to my mom then" the lady refuse and started to yell and then pulled a random container of won ton from behind the counter and gave it to me and said "GET OUT! don't come back" I wasn't being in any way rude or unfair.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
Are you the owner? Reply or Contact YP

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