Visit Sports Replay for new/used consignment sports goods and bicycles new hockey, skates, helmets, elbow pads shoulder pads, pants, hockey goalie equipment, leg pads, chest protectors, goal helmets, bags lacrosse gear, lacrosse sticks, gloves, arm guard, bicep pads, gloves kidney pads, cages, heads, shafts, shorts, baseball equipment, gloves, cleats, balls, bats, slowpitch/fastpitch, baseball, batting gloves, catchers gear, helmets, catchers masks, knee savers, chest protectors and more! We are experts in hockey (goalie & player) on or off the ice, including ice hockey, roller hockey, inline skates, ball hockey, street hockey as well as bicycles, skis, snowboards, water skis, wakeboards plus "in the game knowledge" about all the other equipment we sell, whether it's baseball, soccer, golf, lacrosse, tennis or squash, or even disc golf, cross country skis or snowshoes, ski & snowboard apparel, including jackets, pants and gloves. We have the gear you need in the brands you want.more...
“Here in the Fraser Valley, we want to keep our kids busy and out of trouble, so we want them playing sports all year, but new equipment for every sport comes with a hefty price tag,” says Susan Smith. “So this is our make-sense business: it’s very green and it’s good for everyone. We are taking used sports equipment out of the hands of people who don’t need it and putting it into the hands of people who do.”
Prior to opening Sports Replay in 2003, Susan and Dave Smith were already accepting trade-ins at their White Rock bicycle shop, which Susan would sell at garage sales at their home. They decided to branch out to help local families keep their kids in sports at an affordable price, as well as free their garages of the stockpiles of equipment not being used.
“Dave and I have three children, and before we started this business, we used to hang onto all the equipment for the next kid,” says Susan. “But we have two sons and a daughter in between. Nothing ever fit our girl and there’s a five-year gap between the boys, so it was taking up too much space in the garage while we waited to see what fit our youngest. So we thought how can we do this differently?”
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The following reviews may be bilingual
4 ratings & 4 reviews
August 22, 2010
Response to Firefly
In regards to your review about Sports Replay and especially the manager Ryan. I walked into Sports Replay 7 years ago as a single mom who's son wanted to play hockey. Ryan went out of his way to make sure my son recieved proper equipment, reasonable prices, and even took the time to show my son how to tape his stick.
My children and I go no where else and consider Ryan our personal shopper for all of our sports needs. He always bends over backwards to help us and takes his time with each of my kids, even if we run into him outside of work.
I am sorry you had a bad experience but am sure that there was something else going on because what you describe does not hold true of the business and staff at Sports Replay. I have been a loyal customer for 7 years and plan on spending many more years there yet.
If theres one thing I can tell you about Sports Replay, it is that it has amazing service! Everyone who works there is a joy to be around! Smiles always, and they are extremely helpful and polite. We have been coming to this store for years needing everything from skateboards to hockey helmets, and every time we walk out feeling like family and valued costumers.
I would also like to make a special note dedicated to one of the stores full time staff Ryan M.
Ryan is an amazing man with a heart for people. He is always willing to take time to help answer any question we may come up with. His friendly, upbeat nature makes every visit to the store enjoyable.
Thank you Sports Replay for all you do, and for heiring such well mannered, friendly and inviting staff! We love you!!
The employees at Sports Replay seem to have no training whatsoever and are totally incompetant. The manager (Ryan) is extremely rude and treats customers with arrogance and distain. I will NEVER do business there again!
I just received your review and wanted to reach out as fast as possible. Thank you for your feedback as this allows me an opportunity to improve our customer satisfaction.
We have been in business for 7 years and the experience you've described goes against our business standards. I apologize for the unsatisfactory service you received and I assure you that this is not in line with the services we take pride in offering our customers.
Please come and see us again and we'll prove to you that your first experience is not consistent with how we treat our clientele.
If you'd like to further discuss your first experience in greater detail, please contact me directly at 604-533-2221.
Hoping to see you soon and reading a second review that will be much happier!
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