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    abruscata
    By

    Poor customer service

    We had all new windows made for our home renovation and when they were delivered there were 4 screens missing from the order. We waited about 5 weeks for the screens to finally arrive. We had to go and pick them up in Nanaimo although the house is in Campbell River. Two of the four screens were the wrong size and we had to go back to their shop THREE times to finally get them right. They kept saying they'd be ready tomorrow and when we went in they weren't ready. Our time is valuable and we were not impressed with the poor level of customer service. It actually took the guy 20 minutes to finally make the two missing screens! Why couldn't he do it when he said he would do it? What is wrong with these businesses these days? They surely won't last if they keep this up, and they don't deserve to. We'll never go back and we'll tell anyone who is in the market for windows about our experience.

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    rhcp1
    By

    Not Impressed.

    Dealt with Roger. Measured everything then never called back. Left messages... never called back. Actually got him on the phone and said he'd find my info and call me back... never called back. Delayed my schedule by a week and now I'm sourcing out of town. I guess my order just wasn't important enough for them.

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