Hong Kong House Restaurant in Nanaimo offers authentic Cantonese and Szechuan cuisine. Come by for your next lunch or dinner and enjoy our delicious chop suey, chicken, seafood and other traditional dishes. We offer a daily lunch dim sum and a vast selection of authentic food, so you'll be able to satisfy any tastes and preferences. We also offer free home delivery, and can host parties of 30-100 people. Call Hong Kong House Restaurant to place your order today.more...See more text
I was seated at a table waited for waitress, who never made it to my table. I went and got my food got back to my table took 1 bite of my food and a couple came to my table telling me I was at their table. I would like to thank the inept hostage for humilating me. When I told her what she had done she only looked at me with her mouth open she couldn't even offer up an apology. I left angry and disgusted my such lack of service. Agnes
I am just putting it out there-not to do business with the HONG KONG Restaurant in Nanaimo if you are having them deliver a large order for a banquet. First of all we asked for an order for 20 people to be delivered today between 4pm and 4:30. This was ordered many weeks ago and was confirmed Friday-NO PROBLEM we were told. We finish our darts and are all sitting around and no phone calls figuring no problem. Waiting-call them and--read trip reviews for the rest that they won't allow me to speak
We are very sorry that your order was late and I don't want to make excuses. It should not have happened. We have many deliveries every day that are right on time and we try to be very fast 100% of the time but sometimes we will fall short as we did in this case. We wanted to offer you more at the time this happened to make it up to you, but as you said the cheque was already written so you could not really accept a discount at the time. So, I have taken the liberty to write out a gift certificate in your name for a future visit or delivery from Hong Kong House Restaurant. Please call me the owner, Jenny, and I can arrange to mail it out to you or you may pick it up here. I appreciate your feedback and hope that you would try us again in the future.
By Janna A
March 11, 2015
I love the buffet...
I love the buffet at the Hong Kong House. The food is great and theres lots to choose from. I'd highly recommend them for local Chinese food.
Thanks for your excellent review. Hope to see you again soon.
By Service102
December 3, 2013
What happened to this place?
My wife and I have been going to the HKH for many years up until last year when we noticed things were changing for the worse. I recently had an order delivered to me and quite frankly this place has changed drastically in a bad way. The chicken chow mien had 4 slivers of what looked like chicken on the top and with the 4 strips of chicken was a large pile of what looked like tuna out of a can (flakey), in fact one large piece which was square in shape was grey on the underside. I was able to slide the grey piece off as if it was a piece of skin, I'm not sure why they would put fish on chicken chow mien but none the less ewwww. The almond chicken was nicely portioned, after biting into a piece I find that there is a small sliver of chicken coated in a disgusting amount of half cooked batter which tasted a lot like burnt fryer oil, again.....ewwww. The sweet and sour pork was not bad until the third bite when I bit into something resembling cartilage, needless to say ewwww, all went into the garbage. Lucky for me I was hungry so I ordered a war wonton soup which for the most part was pretty good minus the fatty pork. That is multiple bad experiences now, and we will not be returning to this once fine establishment.
I truly feel bad for the previous owner seeing what they worked so hard to make great going down so quickly.
Thank you for your review. We're sorry that you didn't have a good experience at our restaurant. We strive to have a great experience for all our guests. Since the new ownership we have expanded the menu with more healthy options and we make all our food fresh in the restaurant every day with quality ingredients. We'd love for you to come back soon and try us again.
By autobob
October 11, 2012
Things change
We have eaten at HKH for well over 13 years. The food and staff WERE great until an ownership change this past year. The smorg was good and the take-out was better. The quality of the food has fallen off, and we are again on the search for our next regular spot.
Thank you for your review. We're sorry that you didn't have a good experience at our restaurant. We strive to have a great experience for all our guests. With the new ownership in 2011 we began offering healthier options like more vegetable items in the buffet, No MSG, and began cooking our fried items with healthier vegetable oil instead of lard. We always strive to have a quality product and invite you to come back and try us again.
By BCVisionary1
December 11, 2011
Take out order
Prices have gone up dramatically while the quality of food has dimished. The chicken chow chop suey was very cold and the food tasted extremely salty.
Thank you for your review. Yes, Our prices have increased slightly over the years just to keep up with inflation and food cost increases but our prices have not gone up by more than 25 cents a year in the past decade. We always struggle with increasing prices but sometimes it is necessary to continue to provide our guests with fresh quality food. We feel that we offer an exceptional value for the price and we hope that you would agree.
By Mrssgt
April 25, 2010
Yum!
The Hong Kong House has the best chinese food in Nanaimo!
Thank-you very much for your 5-Star review. We appreciate the positive feedback.
By Restaurantica12
December 1, 2008
We had to ask the waitress to smile, the host...
We had to ask the waitress to smile, the host waiter said he was not having a good night and was too tired to care if telling us was a problem, the food was only ok. None of the staff smiled and because of this, it created an unpleasant atmosphere for any type of restaurant. The lighting was also too bright.
All in all... We won't be going back...
We were recently made aware of this review online so we apologize for the late reply. We're sorry that you didn't have a good experience at our restaurant. This was under the previous ownership which did not always emphasise great customer service. The current ownership cares very much what customers think and it is important to us that you love the food and the staff. We like to build relationships with our customers and many of them are regulars that have eaten here for years and love our staff so please come see us again and let us show you we are the best Chinese Buffet in Nanaimo with the largest selection and freshest food AND the best staff.
By Restaurantica12
August 23, 2008
Awsome
I love the Hong Kong House......when ever I want to go out for Chinese...I go here!Great selection of different food....with salad bar and deserts.......never had one complaint about the food....sometimes the service can be slack....but I don't care. I have been going there for 13 years....and unless I move out of Vancouver Island,I will be going there for many years to come.
Thanks very much for your nice review. We look forward to seeing you again.
By Restaurantica12
April 28, 2008
Generic Chinese food. The hot and sour soup was...
Generic Chinese food. The hot and sour soup was excellent. The sweet and sour pork was good. The chow mein and chop suey were both bland. We ordered delivery in our hotel room as we were spending the night due to excessive BC Ferry wait times. We should have not ordered after the lady on the phone gave us prices from the "new menu" which was different from the menu in the phone book but we were tired and hungry. Overall I don't think I'd recommend this place.
Thank you for your review. We're so glad that you loved the hot and sour soup but disappointed you didn't love ALL the food. We strive to have a great experience for all our guests. Please stop in again the next time you are in Nanaimo and give us the opportunity to impress you with every aspect of your meal.
