Bought a Kodiak 1700 insert for my elderly Dad's fireplace so he could heat his small house. Purchased in 2010 a problem was found in with the firebox cracking a few weeks ago with one year left on the warranty. He has very limited resources so he contacted the dealer who sent the info to Sherwood and the claim was denied. I finally got in contact them and the claim was flatly denied by Jory. I asked to speak to his manager and he said there was no one else to speak to, Treated very badly!