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the staff are very nice and capable but you have to do something about your phone system it is not designed to help contact people at your branch level if someone is absent why not forward the call to another representative who can help rather than have to dial 1-800 numbers?
Worst banking experience of my life. NO communication!!! Must pay every time I ask a question. Charges for every glance and every visit. NOT HELPFUL AT ALL. No direct customer service. Must go through columbia
No direct phone contact possible. very poor. Cost for simple activities too high. Etc. Etc. I need to order deliver my Euro's back; i am traveling to Holland tomorrow Scotia Wealth employee is a helpful person (Nathalie)
Just the worst experience imaginable!! I normally bank at the scotia,my experience here has made me double think ever using scotia for anything else ever again.We had to deal with a person named Catherine C on an already organized mortgage. She lost the paperwork numerous times,didnt contact us back for a month.didnt get the signatures on time. then left on vacation & didnt give the remainder of the paperwork to anyone else, then comes back from holidays and emails me & says 'what paperwork?'
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