We stayed in this hotel last year and thoroughly enjoyed it. We have booked another week this year as well. It is a little tired but beautiful . A real tropical feeling in the atrium rooms that overlook the pool. Restaurant food was just ok and very over priced. Snack machines were great for off hours. Pool deck could have been monitored for cleanliness nightly, and with just a quick pick up of wet towels, and garbage as well as a quick mop would have made it so much more inviting. when the Security and desk clerk are sitting with nothing to do. But overall we loved it and would recommend it for sure.
March 12, 2014
Firstly, thank you for leaving a review for us here at the Pacific Inn Resort. We really appreciate hearing from our guests and how we can improve. I am so happy to hear you enjoyed our tropical atmosphere and loved your stay in your atrium room. I will mention to the Aquatics Manager regarding the cleanliness in the pool area, I will also speak with our Food & Beverage Manager regarding your concerns. Thank you again for the constructive feedback and we look forward to having you stay with us again soon. Cheers.
The housekeeping staff, in particular, the housekeeping manager, is rude, condescending and extremely unprofessional. Be aware to expect horrendous service if you visit this hotel.
Outing Type: SpecialOccasions
March 12, 2014
Sorry to hear about your unfavorable experience while staying with us in 2011. I understand this response is long overdue, however, we really want you to know we care about your feedback and appreciate hearing from our guests. We now have a new Housekeeping Manager and I can assure you our service has improved immensely since 2011. I hope you will decide to give us another try and see how we have improved since your last stay.
|24 hours a day - 7 days a week|