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    Anna C

    I went into the b...

    I went into the branch at 1:05pm, a little late for my 1pm appointment with an advisor, Shaun. I was told to have a seat. Shortly after sitting down, I noticed a guy (later I found out that this was Shaun) walking to the back of the branch away from the meeting rooms. At 1:30pm, I asked the reception how much longer I had to wait. The reception told me that Shaun hadn't received notification that I was there and so, believed that I hadn't shown up for my appointment.

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