I recently ordered a birthday floral arrangement from Hanamo Florist. The person who answered the phone was extremely polite and very helpful. As is the case most of the time, the products you find in a catalogue usually look better in the photo than they do in real life. This was definitely not the case with my order. The arrangement was absolutely amazing and looked exactly like the online photo. The flowers were delivered on time and received huge praise and attention. One person in the dowtown office even said that it was the most beautiful arrangement that she had ever seen in her life and she was almost 60 years old! I purchased the BIRT004 Happy Birthday Premium Vase and highly recommend this florist to everyone!