Urban Eyes Doctors of Optometry
1.8/5
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Products and Services

  • optometrist,
Location
1620 Davie St, Vancouver, BC V6G 1V9
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Opening Hours *Holiday hours

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Ratings & Reviews - Urban Eyes Doctors of Optometry

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1.8/5
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    hool7367
    By

    I went into the store April 2019 to get a prescription for eyeglasses and received a prescription that was only usable in their store. I am on a limited income and I buy my glasses online and I have not been able to because I still do not have a usable prescription. I have got my prescriptions there in the past with no problem, but now they want you to shop in their store and nowhere else. They were somewhat rude and unhelpful when I tried to get this measurement after.

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    juli4685
    By

    The optometrist was good but the lack of customer service made our overall experience terrible.

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    User054312
    By

    An exceptional business! With super STAFF. One gets the Royal treatment all the way through!

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    User755079
    By

    Nothing but a constant runaround and after 2 months still waiting for my prescription.

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    mclean1127
    By

    Expensive, rude and accusatory

    I purchased new lenses for my frames (progressive/transition) which came to close to $1000. Within 6 - 8 months, the lenses started to chip at the perimeter. I went back to see what could be done and the assistant said it was unusual, but since it was under a year, they would be replaced. When I went back, the owner (or head op) dealt with me in a less-than-pleasant manner. The chipping 'was not a defect', possibly I was'hard on my glasses' (at 66, I don't think so), and then implied that it was my fault because they were put into my old frames (a brand he carried - expensive European). Now it was the fault of the frame!!??!! Did he mention that when I originally ordered the new lenses? NO! He did not charge me, but I left with the feeling I had been intimidated and bullied. I do not recommend this business!

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