I had a flat tire yesterday. I phoned BCAA and was told it would be up to 45 minutes. Less than 10 minutes later a Totem Towing truck arrived and the tire was changed within 5 minutes. Excellent service and the driver went the extra mile, helping my wife with a totally unrelated matter. Totem trucks are always clean and well maintained. Best tow company in Victoria for sure.
My car stalled at Tilicum during the night rush-hour. T hese guys are with my Rogers Auto Assist they were there in 20 minutes great job!
I recently had a car accident and needed a towing company. I found Totem through my smart phone app and called them up. They said it should only be 20 min but 45 min later they were no where to be seen. When they did arrive I was impressed by the professionalism and efficiency of the tow operator. I would definitely give them a second chance even though they were slow this time.
October 20, 2010
Thank you very much for your feedback. In our business it is very difficult to pin down an accurate time of arrival, due to unforeseen circumstances such as having to tow vehicles that were thought to be service calls. We do strive to exceed the expectations of our valued customers and do so in most cases. I apologize for us not meeting the promised response time on this day and thank you very much for allowing us the opportunity in the future, to again deliver the professional service you received, but in a more timely fashion. Thanks again.
|24 hours a day - 7 days a week|