There has been/remains a possibility of some excellent help here, at least a couple of real doctors - IF one can be seen. It's just possibility, though, not probability. Since the reputation for cold, judgemental, dismissive reception corresponds to some of the medical advice doled out, the attitude goes deeper than the front desk. Maybe the sheer volume of desperate need has resulted in this cold, hard, "take a ticket/move along" minimalist approach. Or maybe it's just a money/business focus.