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Just want to take a second to say how much we appreciate the caring and consideration of Mark Leahy, GM of the Park Royal store & Ghazal Elhaei, our product expert on ranges. We made the mistake of not taking an extended warranty on our LG Range two years ago, and we ran into a number of problems over the past year with chronicly melting knobs. Knowing that we didn't purchase the extended warranty initially, we were so pleased and grateful for Future Shop's decision to give us a credit of 1,100. on buying a new Kitchen Aid range to replace the faulty one. Its not easy to think these things through in the moment, but Mark & Ghazal truly understood our frustration and made sure we would be taken care of with our new appliance. We made sure we bought the extended warranty this time! :) Thanks Mark & Ghazal. kind regards, The Weilers