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Cold staff... I've been coming here since 2000 and these have to be some of the most unfriendly people in Whistler. Go up the mountain and breathe some fresh air, it might help.
I felt compelled to let everyone know, that for the 3rd time I have found westland insurance the most unhelpful business in whistler, thank god there are other options. You really need to train your staff to be more helpful.