Me and my family have used this business for years. They discuss what exactly is being sent with me personal, and pay attention to details. My billing has always been exactly what was quoted. Great flowers and personal service, thanks Marnie and your team. This especially matters when we've relied on you for funeral tributes.
I wrote the above review. Just received a call from the Flowers Direct lady. I WILL NOT be receiving a refund. Why? Because it was HER mistake, not the flower shop. Since she can't blame the mistake on the shop and have them cover the cost of my refund, she will not give me the refund. She wrote my Aunts birthday down wrong. Yesterday, when she thought it was the shops fault she was "150% angry about it" and promised me a refund . But today when I said she was not giving me the refund she'd promised, she said "oh well" and that if I didn't pay, the flowers would be cancelled (Yes they are STILL not there yet at 12:30pm the next day) So I am paying $60 for flowers to be delivered the day after my Aunt's birthday . Poor, poor service from an industry that is renowned for making birthdays and other special occasions complete. DO NOT USE THIS SERVICE. There are so many other trustworthy, reliable flower services out there. Don't make the same mistake as I did.
My Aunt sat home this afternoon and this evening, on her birthday waiting for FLOWERS THAT NEVER ARRIVED. I'm so ashamed of myself for dealing with this 1 866 company instead of making the drive over to a real shop. I phoned the company at 3pm and they said the truck was probably going out now. I asked for the name of the flower shop but "They don't give that information". I've phoned them tonight to inform them that the flowers never arrived. They say they will refund me and send my Aunt a bouquet plus an apology bouquet . Some consolation for sitting at home alone waiting for a birthday gift that never arrives.