I had electronics supposed to be delivered to me by Purolator today, on Friday the 30th of December.I had a tracking number, when I checked it online on the 29th, it said : 2011/12/29 14:41 Shipment In Transit
2011/12/29 14:40 Picked up by Purolator
I called them and they told me it would be for sure delivered on the next day.
So I checked the next day (today then) at around 11:30 and it said :
2011/12/30 11:10 On vehicle for delivery
2011/12/30 03:24 Shipment In Transit
I was excited, according to that I expected to receive the parcel in the next hour or so. I had to leave home but my wife could stay and wait for the buzzer.
When I came back at 3pm, I was surprised , there was no parcel at home, my wife had not gotten any buzz or news. There wasn’t any notice on the front door either.
Unfortunately , at that time we started to have a power outage in the neighbourhood, so I couldn’t check the online tracking system. I called Purolator, asking them to tell the driver that the buzzer wouldn’t work and that he should call my phone instead but I was told that drivers don’t carry cell phones (?!?)
Also they couldn’t check my status because my name was not enough, they needed my tracking number, which I could not access because I had no power… So I couldn’t put a note on the front door either, therefore I waited more than hours downstairs for the driver’s arrival .
He never came. When the power was restored, I checked the tracking system, and it said :
2011/12/30 14:08 Scheduled Delivery Appointment Required
Not sure about what it meant, I called Purolator and I was told that the driver chose not to deliver the item because he didn’t see a code on his papers for the buzzer! Of course, there is no code, I cannot invent one, it is much easier the way it is than with a buzzer, a 5 years old kid can figure it out! He had my name , address and apartment number, that is all he needed. But he decided not to buzz!!!He just went back to his truck and left!!!