RNR Plumbing Ltd is a Medicine Hat-based company. We offer full service plumbing, gas fitting, boiler, and heating company with certified and trained boiler technicians and gas fitters. We offer installation, repair and services of furnaces and boilers for commercial and residential customers. Phone us to arrange a quote or email us for less urgent jobs.more...See more text
In the beginning it seemed they were OK. It took them over 3 months to get the work done, apparently due to material shortage... Telling me half truth and so on.... Well that was solved finally. However they did such a poor job of shower installation and re-installing the vanity I would not recommend them to anyone. My husband had to fix the dripping drain, as the person putting it back together, did not even clean it properly so it could not seal, because of all the stuff in the joints.
We apologize that our services did not satisfy your expectations. We were under the understanding through our conversations with you that all issues were resolved & there would be no bad mouthing. We disclosed with you our mark up of only 9 % & have no control over the other companies bills for your job. In good faith we gave you a discount on our labour. If you wish to discuss this issue further, we look forward to a call from you.
By ifil8851
January 10, 2018
Excellent workmanship Friendly staff and competitive pricing.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We count ourselves lucky to have customers like you. We look forward to working with you again in the future.
By JadenGill
November 22, 2017
Great people. Very efficient, high quality work, and fair pricing.
Thank you so much for your kind words Jaden. We set a high standard for ourselves & are truly happy that we met that standard with you. We look forward to working with you in the future.
By BobbyBambury
May 20, 2014
Bobby Bambury M...
Bobby Bambury May 20, 2014
On May 15, 2014, 1030 am, I called RNR Plumbing Ltd looking to get a quote on installing a new bathroom in my basement. When I called the man who answered was rude and after inquiring about the quote he said I'll be there tomorrow morning, I'll call before I come. To date I have still not heard from RNR Plumbing Ltd.
Bobby Bambury
We are sorry that you interpreted our conversation as being rude. I believe the day in question was an extremely busy phone day & all our calls are answered by a qualified plumber so as to be able to help customers over the phone as much as possible. We are sorry if we were rude. That wasn't intended. We look forward to a call from you to try resolve this issue.
By snowboardgirl76
October 24, 2012
Very Poor Experience
- workmanship was very poor, had to spend hours fixing their work.
- customer service was even worse. when we brought concerns up to this company we were immediately yelled at and they had no interest in even listening to me let alone reaching a solution.
this company is lacking in communication and is very rude. yelling at customers is not the way to boost reputation or get references.
We have looked back into our files and cannot find any records of
any phone complaints in regards to jobs this past fall. As always we welcome any feedback both positive & negative but we need to know who we are dealing with so we can resolve any issues that arise. We look forward to a phone call from this person to clarify their issue. Writing a complaint annonoumously without contacting the company does not solve any issues.
By customer23
May 25, 2012
excellent work
I had these plumbers do both some routine work and a custom bathroom with tricky details. They made some excellent suggestions as to how to do things best, and then did the work very well. Their staff are courteous, quick and do very good work. I will definitely hire them again, and have no hesitation in recommending them.
Thank you very much, we strive to complete any job big or small
with as much attention to detail as possible.
By happycustomer68
May 22, 2012
great service
I have used this company on 2 ocasssions. Prompt, curtious service and pay great attention to detail. I would recommend them to anyone!!!! Lower quotes than any other company i called as well!!!
Thank you so much happycustomer68 for your kind words. We really appreciate you taking the time to share your experience with our business. We count ourselves lucky to have customers like you. A lot of our customers are through word of mouth by people like you. Once again thank you & we look forward to working with you again in the future
By biggestone
May 22, 2012
best in town
I own alot of property and over the years ive probebly gone through just about every plumber in town. after calling Rnr plumbing last year, I will never phone anyone else. this company sports well manured, polite and extremely thourough plumbers. they simply do an exellent job every time,. there service is next to none in this city in my opinion.
Thank you so much biggestone for your kind words. We really appreciate you taking the time to share your experience. We count ourselves lucky to have repeat customers like you. We look forward to working with you in the future.
By funky83
April 14, 2012
terrible customer service
over billed me by an hour. I talked to the owner who agreed to take 30 mins off. I assumed I would get a new bill. 3 weeks later I get a call saying that I should know how to add and that if they dont have a chq for an amout that I didnt know that I was going to collections. I was yelled at and told I should know how to add. NEVER use them again worst customer service EVER. TERRIBLE
This customer was satisfied with the service we provided, until we tried to collect on the invoice which was 72 days overdue. We are proud of the amount of repeat and happy customers we have established over the past 10 years and will continue to offer a superior service to our community.
