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I ordered a dozen of roses eventually I got 3 big roses and 3 small roses for substitute. and the whole arrangement is totally NOT the same. so I called them they said they dont carry that type of flowers so I asked why you have this on the website, they said thats why they do the substitute. Not even try to please me with some of the refund. the whole conversation was rude that I feel like I was arguing with her. I wont spend a buck in that store.