Before you contact this merchant

  • What you should know
    • Year your house was built
    • Age/capacity of your system or appliance(s)
    • Make/model of your system or appliance(s)
    • Has the problem been fixed before? Do you have paperwork related to it?
  • What you should ask
    • Suggested questions
      • What certification or licenses does your business hold?
      • What type of insurance coverage does your business hold?
      • How many years of experience do you have?
      • Do you specialize in repairs or remodeling projects?
      • How do you charge for your services?
      • What's included in your quotation? Approximate cost?
      • What methods of payment do you accept?
      • What type of repair method or replacement parts will you use?
      • What type of guarantee is offered on your services?
      • Is a permit required?
      • If a permit is required, who will obtain it?
      • Will you provide me with references from previous clients?
      • When are you available to begin the project?
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Ratings & Reviews

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    TLMpore
    By

    I had a very unfo...

    I had a very unfortunate experience with this company. Had some work done by them and later in the year I had a slow leak that caused our some damage to our cabinest under the sink. When I contacted them about it they said that they weren't responsible because it happened so long past the installation date. Will look around for another company that can guarantee their work. This company is not worth the hassle.

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    MovingCareful
    By

    For a company who...

    For a company who claims they guarantee their work, it is far from the truth. Their customer service also leaves much to be desired. Within 6 months of having them install the sink in our kitchen, we realized there was a leak. We contacted them twice and they never returned our calls. My husband became ill and our plumbing issue was put on the back burner. Once life returned to normal, we tried contacting them again and were told they would call us back at the beginning of the following week. After waiting two weeks, we called them again. They told us it wasn't their problem and they weren't going to take responsibility. When asked why they didn't call us back to let us know, it was obvious that we, as customers, weren't a priority. We don't recommend them based on both: their lazy customer service and their questionable guarantees.

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