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6 ratings & 5 reviews
February 3, 2017
Over priced for what you get. Included is hair, nails, pedicures, and lashes. Nails and lashes were not done properly and broke/fell out. The high price did not have polish included. Pedicure nothing special. Recevied a better cut at a smaller salon.
Friendly is the only good thing I can comment on.
Salon Décor and atmosphere is amazing! Staff are friendly, knowledgeable and professional. The Salon is super clean, organized and very well managed! We loved our pedicures! See you again soon Total Look!
Friendly and professional staff. The decor is lovely and the place is squeaky clean. It is not bargain-basement prices, but you get what you pay for. The stylists and estheticians take their time to do a thorough job and never rush you through. I'll be back.
I found the business to be very professional and friendly. Facilities was clean and extra precaution taken on all services. Wait times are minimal if any. I would recommend this merchant and will definitely continue to use their services. Well done Total Look
Hello there, I am Dianne, the owner of Total Look. I am sorry to hear that your experience in our hair department did not meet your expectations. Although we try our best, sometimes we do not achieve the look an individual is looking for. We also have 8 stylists with varying degrees of experience so perhaps another stylist could meet your needs. When a client lets us know their concerns, we appreciate having the opportunity to correct it (free of charge) and win their approval. We apologize for any inconvenience and encourage you to call our management department to rectify this for you. It is our number 1 goal to offer the best customer service possible! We cannot always guarantee perfection but we always aim for the highest standards in service and products! Give us the opportunity to prove this to you! Call us at 204-785-9262 extension 3. Thank you for letting us know as we can only fix things that we are made aware of.
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