I came across Berns and Black while looking for a new hairstylist, and decided to book an appointment for a haircut to check it out. When I arrived for my appointment, I was told to have a seat, and that my stylist was running late. After sitting in the waiting room for 15 minutes, another stylist rudely told me to follow her, and that would wash my hair for me because my stylist was running behind. What a terrible experience. There was no scalp massage, and my hair was pulled when the conditioner was applied. This whole process took about 2 minutes. I was then left to sit at an empty station for another 15 minutes with a towel on my head. This salon is really loud, and my chair was bumped by other stylists walking by 3 times while sitting there- yet not once did anyone apologize. When my stylist was finally ready, there was no consultation, she was extremely rough with my hair, and my haircut was nothing special. The entire time that she spent with me was only about 10 minutes, and it didn't even look like a professional stylist had touched my hair. I was then rushed to the front to pay, where the receptionist was just as rude and snippy as the other 2 employees that I had contact with. The entire "experience" cost me $40+, and I left the salon 35 minutes later than I should have. What a disaster. Go somewhere else for a quality hair experience!