I am very loyal to Elsa and her family, I have been going to them for my nails for 9 years now and anytime that I have gone somewhere else when I didnt have time to make it to them has always been a terrible experience. I would drive an hour out of my way to see them, that is how good of a job they do. They always make my gel nails look natural. As for that comment about not going back, Elsa concentrates as she does a good job, sorry she cant entertain you while painting your nails. Elsa is awesome! Fashion nails all the way.