Dishonest and verbally abusive
I am angry about how I was taken advantage of at Morell's. Igor sold me a 35$ cleaning fluid for a $100 expresso machine. I felt suspicious leaving the store, as he also tried to get me to buy a 500$ expresso machine. Once home, I looked more closely at my machine and unscrewed the small plate through which the coffee runs. I cleaned it and voila! My machine works perfectly. He knew! I wish I had never even called to inquire. Their "policy" is no returns--ever. I got yelled at too.