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What a wonderful shop! I bought a somewhat unusual bike at another popular local bike shop, but when it started having problems they were at a loss. David at Natural Cycle fixed it quickly (and cheaply!) despite never having seen a bike like it . . . and enthusiastically thanked me for letting him have a chance to learn about something new. They invited me back behind the counter as they worked, displaying their conviction that "it's your bike, you should know as much as you can about it". It's clear that every type of rider will get respect here, not just weekend spandex types . . . commuters are not second class citizens here. I will go only to Natural Cycle in the future!