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2 ratings & 2 reviews
By Judy H
August 4, 2015
The negative revi...
The negative review on the Signs Now website is ridiculous. We've (Grace Hospital Auxiliary Book Sale Committee)been dealing with Signs Now for 5 years and couldn't be happier. I have always been greeted in a very polite and professional way. I've received excellent service and helpful ideas. If there's a problem, it's dealt with in a satisfactory and timely manner. I would recommend them to anyone looking for quality work.
Do not go to signs now. They have terrible customer service, and do little to help. I had them make a perforated window decal for my small business. It looked good, and after carefully following thier instructions, I installed the decal. Within 2 days the decal had badly begun to peel on all edges. 2 days later, nearly half the decal had peeled away and ripped right off the vehicle. I called them (Tim) and was basically told 'well what do you want me to do about it?' So I brought the vehicle in for him to look at. After a careful inspection, he obviously found no problems with the install. Once inside, Tim said all he could do was redo the logo at half price, plus an additional 38.50$ install (initial cost was about 190$). I asked if he could do any better than that, and he said that I was already saving a whopping $2.50 on the install price, and that was all he would do for me. I told him that I operate a small business and we cannot afford these expenses and let him know I would not be returning for further business. He did not seem all that concerned that he had lost a future customer. As a business owner, I do everything I can to ensure my guests leave happy. This is obviously not thier philosophy. I do not reccomend this place
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