Business Owner ? Response
Got a new furnace installed with them and great service and install
Bad service. I called Tradesman because the pilot of my gas fireplace was not on and I didn't know how to turn on. I was informed that the visit to diagnose the problem was $95. When the technician came, he just pressed the bottom and the pilot worked, he charged my wife $130 ($35 to press the bottom). When I called the office, the person was rude and lacked to justify the fee they charged. For me, this is part of the diagnose. I don't recommend them.
Business Owner ? Response
January 26, 2015
As per our phone conversation, there seems to have been some misunderstanding on the charges regarding lighting the pilot light on your fireplace. The suggested cleaning of the fireplace would have been better value for your money but because that service was declined, it did not get done. To show our apologies for the misunderstanding, we have applied a credit on your account towards a complimentary furnace or fireplace cleaning at your residence. You have been a valued customer since we did your complimentary welcome wagon visit in 2011 and we hope you continue to do business with us in the future. Thank you for your concerns.
I have have used Tradesman Mechanical Services Ltd for service on my air conditioner and for replacing my furnace! Tradesman Mechanical Services were reliable and responded to my call in a timely manner. The Tradesman Mechanical employes that came out to my residence were were highly-skilled and very profession. I feel confident in the work they have done and relieved knowing I can contact them for any problems I may have in the future. I would recommend them to anyone I know.
When I first contacted Mark, in no time at all he had Clarence come down to my residence to educate us on our best options for our hot water tank and furnace. At the end of our meeting, he left with the measurements and my signature on a guaranteed proposal. Shortly after the paperwork was cleared through Ryan and Jenny at the office, things we were ready to go. Matt took the lead on the project and Grayson made it look easy as they made energy efficiency in our two storey house go from 50% in the morning to over 90% by the end of business day. They cleaned up everything and took away the old units which as well was nice. The new thermostat will make life that much easier knowing our home is comfortable while at home or remotely when away. Thanks to everyone at Tradesman for taking action and making a difference. Nobody came close to doing what you promised and followed through with. The Nimchonok family”
"Last week-end our furnace broke down leaving us cold and miserable. After failing to reach the company that installed the furnace for our home builder, my best friend suggested that I call Tradesman and I did. Mike showed up that evening. He had the part on his truck and assured us that the office would take care of our warranty as they did. Thourougly Impressed Guys!"
My name is Joyce and I live in River Heights. I am very pleased with Tradesman’s service from the beginning right through to the end. Clarence, sales, came to my house he was very friendly and relayed to me everything I needed to know plus he was wonderful right up to when the workers that came in today. Cory and Steve, installers, were awesome. They did the job in less time than I expected and were very courteous and very informative. I was happy all the way around. Thank you so much, Joyce.
Our A/C broke down last weekend on a Saturday nite. After calling a few places and leaving after hour messages, Tradesman answered the phone live and had a serviceman out in an hour. He had the capacitor that we needed on his truck and had us up and cooling shortly after. Good Job Guys.! Really Appreciated!!!
I just wanted to say that your crew did an amazing job installing our new high efficient furnace and water heater. We had a lot of questions and the guys took the time to answer all of them. They certainly made us feel that we made the right choice in selecting Tradesman as our contractor. A friend suggested that we call Tradesman and we are pleased that we did. We would also highly recommend Tradesman to anyone. IMPRESSED!!!