Was quoted a pick up time for my iPhone around 12 noon and was told it would be over 75 for parts and 35 for labour. But when i called in the phone still did not work. I showed up around 3pm and was told to come back in 45 minutes because he had to take his part out of my phone (because i said i will not pay for parts that did not fix my phone). So when i returned, i said i would pay the $35 and for them to give me a discount for the wait and they reacted by being very rude and loud. So i paid them the $35 and noticed my sim car tray was missing and the phone was not put back together properly. (rubbish work) Note to anyone with a broken phone do not go to Westrock Wireless. (Sorry Jason)
I purchased a car battery from Westrock Battery exactly 1 year ago. It began to leak battery acid all over the inside of my engine compartment and damaged the battery tray, control arm, brakes, and various other areas as the wind and gravity caused it to spread. I returned the battery to the store and told the manager of my problem in detail. I also told him that the car was a classic collector car that is only driven on warm sunny summer days. Iwas immediately accused of overcharging the battery or freezing the battery in the winter, which of course was not possible. The manager raised his voice and began to shout at me blaming me for the problem. He would not accept the fact that the battery was defective. Another employee had to tell him to go into the back room and take it easy. The battery was covered in acid by the time I arrived at the store and I had burned myself with this acid in carrying it to the store. The manager told me that the battery had begun to gas which he stated voided my warranty. Westrock Battery refused to warranty my battery after only 1 year. I requested a refund or another battery and that I would pay for the difference, considering my battery was 1 year old. They refused to do either. My receipt stated full replacement warranty. They essentially stole $224.00 from me and the manager told me to take him to small claims court. I also have acid damage to my car which has not been estimated at this point in time. Westrock Battery kept the battery. This was a horrible experience. I cannot believe that businesses like this still existd in today's tough economy. Customer service is non existent and they appear to have no respect for their customers and don't care about it. When I asked for the two employees names and the manager's name I was refused. I wanted to bring this matter to the attention of the owner. Unbelievable! Buyer beware of this company!
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