Go elsewhere if you are not a commercial operator with an account at Wolseley. They sell a part that I needed so in April 2012 I went to their non-commercial (retail) parts outlet at the back of the St. Matthews store. I stood there for 25 minutes and was completely ignored by staff who were busy servicing their commercial clients. I left unsuccessful in getting my part. Again in June 2012 I tried getting the part again, this time by calling. The staff whom I talked to was very gruff, and basically told me that unless I have a commercial account I would need to come down and pay first before they could order the part in, which they should have had in stock anyway, before they would order it, and if I wasn't able to do that, tough luck (pretty much in those words).
I was able to locate the part at another business later that day, in stock, and at half the price! It is beyond me why Wolseley even has a non-commercial/retail outlet since getting parts there is next to impossible, and does nothing but give them a bad name. After my experience with Wolseley, I would not buy anything from either their retail parts outlet or their retail fixtures store as the service I received just trying to get a simple part was extremely frustrating and a total waste of time. Even the rudeness with how they communicate with clients is a huge turn-off. I will never use (or try to use) Wolseley again, ever!